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You get the goss with a verdict, a score out of 10, and the sources to check us.

Do we like United Airlines?

Major US airline flying passengers and cargo worldwide; based in Chicago, Illinois.

Our score: 5 out of 10. A big, well-run airline with a record of customer-service fines and scandals. We'd call it a mixed bag, not a backing-with-heart pick.

United is one of America's biggest airlines, run by CEO Scott Kirby. In April 2026 Fortune and others reported he approached American Airlines about a merger. American's leadership wasn't on board, and talks ended.

Its past has some bruises. In 2021 the US Department of Transportation fined it $1.9 million over long tarmac delays, in a settlement. Earlier, in 2013, it was fined $350,000 over refund problems.

Then there was the 2017 passenger-dragging scandal. The DOT decided not to fine United for it, and United settled with the passenger, Dr. Dao, out of court.

Our score is a middle 5. It's a strong business with a patchy service record, and our searches turned up little on its pay, climate or tax record to lift it higher.

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Everyone checked so far, by score, 10 at the top. Typing a name up top filters the board too. Tap a score to see who's there, and a name for the whole card.

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Our take, from what the sources we read say on the day we checked. It can miss things; tap a source to read it.