Do we like them?

Do we like Uber Eats?

Food and grocery delivery app run by Uber, with couriers and restaurants in about 45 countries. Uber is based in San Francisco.

Our score: 4 out of 10. Not yet. Regulators keep catching it short-changing couriers, and customers are suing over fees. Its pay deals and packaging pledges are real but mostly came under pressure.

Uber Eats is the delivery arm of Uber, which is run by CEO Dara Khosrowshahi, in the job since August 2017. Uber is listed on the NYSE and is based in San Francisco. Uber says Eats is in more than 6,000 cities across 45 countries. It's big business, and Uber's CEO says the Costco tie-up in the US is tracking ahead of expectations.

The recurring problem is paying couriers. Seattle's Office of Labor Standards alleged Uber Eats didn't pay minimums for cancelled orders and for time worked. The company agreed to pay about $4.4m to 14,421 workers, plus fines. That came after an earlier case that cost it over $1.4m.

New York City is another example. City Hall said Uber would pay the bulk of a $5.2m settlement with three delivery apps: over $3.1m owed to roughly 48,000 workers, plus $350,000 in penalties. The city's consumer and worker agency said its investigation found Uber failed to pay for time on cancelled trips.

Customers are suing too. A proposed class action filed in July 2026 claims the $1–$5 'direct to you' priority fee is misleading because couriers can still make other stops. It is only an allegation at this stage. One site says no court has ruled on it, and Uber hasn't conceded anything.

There is some good. In Australia, Uber Eats and DoorDash reached a deal with the Transport Workers Union on minimum pay. Interim standards then started in August 2026, with at least $31.30 an hour for engaged time. Uber also has packaging and emissions goals, though it fought regulated minimums for a long time. We give it a 4.