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Do we like Twilio?

Cloud communications platform (SMS, voice, email APIs) for developers and businesses, based in San Francisco, US.

Our score: 6 out of 10. A useful, mainstream developer tools company with a fairly clean record. The searches turned up only old privacy and spam settlements, so we'd back it with modest enthusiasm.

Twilio makes the plumbing behind lots of texts, calls and emails you get from apps and businesses. It's based in San Francisco and listed on the NYSE. It went public in 2016, and in January 2024 Khozema Shipchandler took over as CEO when Jeff Lawson stepped down.

Its legal history is mostly old. Twilio's SEC filings say it settled a California privacy class action (Flowers) over call recording, with the court approving the settlement in June 2019. Another filing describes a $10 million common-fund settlement with injunctive changes to its Acceptable Use Policy.

A 2023 San Francisco ordinance authorized an $18 million settlement of Twilio's lawsuit over local telephone taxes. That's a company seeking a tax refund, not a wrongdoing finding.

In 2026 the business looks healthy. Fortune reported the stock jumped almost 25% after Q1 results. That's money talk rather than ethics. Overall we see a mixed-to-decent score: the record is fairly clean, but the searches showed little notable good work.

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