Do we like them?

Do we like TPG Telecom?

Mobile and home broadband provider (Vodafone, TPG, iiNet, Lebara and more), based in Sydney, Australia

Our score: 4 out of 10. Not yet. Regulators have fined it for misleading customers, and it has had repeat outages and a Triple Zero death under ACMA investigation. We'd want to see the ACMA outcome first.

TPG Telecom in its current form dates from 2020, when Vodafone Hutchison Australia merged with the older TPG internet company. It is listed on the ASX and run by CEO Iñaki Berroeta, who has had the job since June 2020. The biggest shareholders are the old Vodafone and Hutchison partners.

On business it's doing fine. Its half-year results to June 2026 showed earnings up 1% to $821 million and an interim dividend of 10 cents. It has also sold its fibre and enterprise assets to Vocus and is now a leaner, mobile-led business. That's about money, though, not good behaviour.

The serious worry is Triple Zero. In November 2025 TPG said a Sydney customer on its Lebara brand died after emergency calls failed on a Samsung phone with outdated software. ACMA said it was investigating possible non-compliance. At a Senate hearing, Berroeta said TPG had only just learned of a second possible death, which TPG had been told about only days earlier.

Reliability is another sore spot. On 18 June 2026 Vodafone had an outage affecting millions after a power redundancy failure at a network hub. TPG said it was reviewing the incident. The Conversation later covered another major Vodafone outage, and a storm-related power failure at a Sydney data centre also knocked out broadband.

There's also a history with the consumer watchdog. The High Court reinstated a $2 million penalty over misleading ADSL ads, and the Federal Court later fined TPG $5 million over NBN speed claims. TPG admitted that case and paid refunds. Put it together and we land at a cautious 4 out of 10.