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Do we like Chick-fil-A?

Fast-food chain famous for chicken sandwiches, run through owner-operators; based in Atlanta, Georgia, US.

Our score: 5 out of 10. Mixed. It's a well-run, popular chain, but it dropped its strict antibiotics pledge and has a long record of culture-war rows and franchise-level legal cases.

Chick-fil-A is privately held and family-run. Andrew Cathy, grandson of founder S. Truett Cathy, has been CEO since November 2021. His father Dan Cathy stayed on as board chairman.

In March 2024 the chain dropped its decade-old 'no antibiotics ever' chicken pledge. It moved to 'no antibiotics important to human medicine' and blamed projected supply shortages. Fortune and others covered it.

On the legal side, the EEOC sued a Texas franchisee over a worker fired for refusing Saturday shifts for religious reasons. The company says franchise owners make their own employment decisions. A consumer group's delivery-fee case also settled for $4.4 million, with no fault admitted.

The chain has been in culture-war rows since 2012 over its charitable giving and its leaders' views on same-sex marriage. A 2019 San Antonio airport ban led to a lawsuit and a Texas AG action. We rate it a middling 5.

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